The Consumer Rights Act 2015 (CRA) is a key law meant to protect consumers, including those buying used cars. Despite its significance, there are several misconceptions about its application to used car purchases. Here’s a summary of common misunderstandings:
1. Satisfactory Quality Misconception: “Satisfactory quality” doesn’t mean the car must be flawless. It considers factors like the car’s age, mileage, and price. While some wear and tear is expected, the car should not have major faults inappropriate for its age and mileage.
2. Coverage Limitations: The CRA doesn’t cover issues caused by the buyer’s own actions or faults disclosed before the sale. Problems that arise due to neglect or were mentioned by the seller are not covered.
3. Returns for Faulty Cars: The CRA allows for various remedies, not just returns for completely faulty cars. If a fault occurs within 30 days of purchase, you’re entitled to a full refund, known as the “short-term right to reject.” Other remedies include repair or replacement, depending on the circumstances.
4. Warranties vs. CRA: A warranty is different from the CRA. While the CRA provides basic legal protections, a warranty offers additional coverage and may have different terms.
5. Repair Obligation: You’re not obliged to accept a repair if you prefer a replacement or refund for a faulty car. Your remedy choice depends on the severity of the fault and how long you’ve had the car. If a repair fails or the issue persists, you can request another remedy.
6. Dealer vs. Private Sales: The CRA applies to both dealership and private sales. However, private sales generally offer fewer protections, so buyers should be particularly cautious in these transactions.
7. Claim Period: The CRA protects buyers for up to six months after purchase. If a fault present at the time of sale is discovered within this period, you are generally entitled to a remedy. After six months, proving the fault existed at purchase becomes more challenging.